Better Wireless Communications Means Better Hospitality Management

Exceptional guest experiences require a cohesive team of employees with dependable and highly adaptable communication. Motorola Solutions has established various hospitality communications tools and integratable systems for hotels, resorts, and venues of every scale. Whether you’re handling an everyday task or a one-off circumstance, wireless communication tools can complement your workflow.

Which scenarios work better with wireless communications involved? Explore practical examples of how the right tools and systems can inspire efficiency and effectiveness across your hospitality site.

Customer Experiences & Guest Services

Phenomenal customer experiences begin with your exceptional staff. Strong communication can make the difference between a crisis averted and a guest experience went wrong. Keeping your guests safe and happy requires perfect coordination across your teams and departments— WAVE is the answer.

Motorola Solutions’ WAVE application can be used to notify guest services of any and all schedule changes. WAVE is a communication service that instantly connects your team with the ease of push-to-talk, allowing for multimedia sharing using the broadband devices and networks they already have. WAVE accomplishes more with less, which can significantly reduce labor and equipment costs within your hotel or resort.

WAVE can be purposed for both everyday interactions and unique updates to your agenda. For example, say your resort’s convention center is hosting a high-profile speaker who is running late to the event. Using the Motorola Solutions WAVE application, guest services can notify the event coordinators that the speaker’s room is ready for him and that they have taken care of the check-in process on his behalf. The speaker is then able to access his room as soon as he finishes his keynote.

Incident Management & Security

In the event of a security risk or emergency, your response team needs to be notified swiftly and accurately. All of your security personnel can be instantly alerted and streamline their approach using Motorola Solutions’ Ally. This security incident management software is easy to use and access, offering a secure, cloud-based connection across device types such as two-way radios, mobile devices, and tablets. 

Ally makes it easy to share information and gain fast, secure, and reliable push-to-talk communication. Analytics and timely reports support proactive planning and reduced liability while you manage onsite incidents. No matter what arises on your hotel property, Ally makes pertinent information accessible to your entire security team.

Paired with self-learning video analytics from Avigilon, your security personnel will become more efficient and effective in their incident management process. Not only can smart video features detect persons of interest or threats to security, the Avigilon H4 Thermal Elevated Temperature Detection can identify elevated skin temperatures, thus protecting your staff and guests from risks of COVID-19 transmission.

Further, security now encompasses protecting your guests from contagious diseases. Introducing technologies such as self-service kiosks and e-signs can relieve the need for in-person contact. 

Transportation

Suppose your shuttle driver is returning to your hotel site after dropping off a family of guests at the airport. While en route, she notices that a guest’s suitcase was left behind in the shuttle. Connecting with guest services promptly while safely navigating traffic on the roads requires a hands-off communication solution.

Motorola Solutions’ text-to-speech feature can be optimized in this situation, allowing safe communication between your shuttle driver and guest services as they collaborate on a solution. Instructions from guest services can be read aloud to the driver as she navigates to the airport, to reunite guests with their missing luggage.

Housekeeping & Maintenance

If a guest arrives at your hotel before their room is ready and prepared, your guest services staff can communicate last-minute changes or expedited requests to housekeeping using their WAVE integration from Motorola Solutions. This radio-to-PC integration permits your guest service agents to send messages from their desktops to a housekeeper’s smart device for instant, easy communication.

The same integration can benefit maintenance workers. In the event of a time-sensitive incident, such as an elevator malfunction, guest services can direct job tickets and updates straight to the maintenance team thanks to WAVE.

Off-Site Management

In the event of a weather emergency, road closure, or other unforeseen circumstance that prevents your hotel employees from reporting in for shifts, your managers can utilize Motorola’s WAVE PTX solution to communicate with their entire team, onsite and off. 

WAVE PTX is a push-to-talk application that instantly connects your staff across different devices, networks, and locations. In this instance, your managers can communicate with their staff from any device, including smartphones, to allow for an instant assessment of the situation and better-informed decision-making. PTX also provides connectivity beyond voice data, enabling the seamless transfer of video, multimedia, and other data forms between devices whenever you need it.

Wireless Communication for New England Hotels & Resorts

Ready to equip your employees with the power of Motorola Solutions wireless communication? As a Motorola Premier Service Provider for the New England wireless market, CyberComm is here to help you. We strive to empower your facility with the latest in communication and security technology, in addition to maintenance, warranty, and repair services. Contact CyberComm today for a quote or assessment.