Curve Ecosystem

Curve and the Motorola Solutions Retail Ecosystem

Solutions that enable team collaboration, efficiency and customer experience

For retailers with in-store operations, continual experience innovation is key to attracting new shoppers, staying relevant, and retaining a customer base as shoppers are constantly looking for more efficient and convenient ways to enjoy retail. That’s why Motorola Solutions is proud to offer a portfolio of solutions for retail that allow you to own your experience, provide excellence on all fronts, and enable efficient workflows.

Own Your Experience
Empower your teams through technology and allow them to own the experience they can enable for themselves and customers. Curve’s current and future-proof capabilities like callbox integration, interoperability with other Motorola Solutions radio fleets, and voice assistance, open the door for a customizable experience that fits the needs of your unique operations and customer base.

Excellence On All Fronts
Curve enables a key outcome of the retail portfolio - an experience where excellence is encountered on all fronts. The integrated system allows employees to quickly answer customer questions, escalate requests to related teams and instantly receive alerts from callboxes throughout the store. Not only does Curve help provide an excellent customer experience, but by easily allowing associates to enhance communication throughout the entire facility, it fosters stronger team comradery and enables superior service.

Enable Efficient Workflows
Customers should never have to associate slow or inconvenient service with in-person retail experience. Curve enables efficient workflows by providing reliable communication, so that even if your internet is down, your communication won’t be. Curve’s ability to receive instant alerts from other radios and callboxes ensures that information is instantly streamlined to relevant associates or security personnel. This enables you to say goodbye to bogged down and bottle-necked operations that cause retail customers to stray from in-person shopping.

Curve and the Motorola Solutions Hospitality Ecosystem

Reimagine team collaboration, efficiency, safety and guest relations

Deliver Quality Experiences
Curve equips your hotel and restaurant staff with the proper communication tools necessary to enhance the experience of your guests. With the ability to function without connection to a Wi-Fi network, Curve allows your network to be free for the use of your guests onsite without clouding your network bandwidth, or when services are down, your operations will not be jeopardized. Whether your staff is working on room service requests, or your restaurant wait staff is ready to have a new party seated – Curve allows for seamless communication through every update meant for your staff to ensure your guests are receiving the ultimate experience.

Solutions That Serve Your Staff
The customizable features of Curve allow for a unique setup for all operations for your staff when those needs can vary across teams. With customizable options for communication across teams or individuals, you can ensure your employees are notified of all relevant communications specific to their role and operations. Yet – when your entire restaurant or hotel team needs to be communicated with, the Call All Available option allows your staff to be informed in a manner that doesn’t interfere with any ongoing conversations or the guest experience.

This is how Motorola Solutions is Solving for Safer

The Curve Ecosystem bridges technology silos by combining video solutions, communication devices, sensors, and much more into a common user interface. Specifically designed for the enterprise market and its most unique challenges, this will enhance customer experience, improve employee productivity, and enable automation.

Key Features:

• Communication Solution for Rapid Response
• Wi-Fi/LMR Capabilities
• Reliable Digital Voice and Data Communication
• Purpose-Built Devices & Solutions
• Flexible Technology Platforms

Curve exists within the Motorola Solutions (MSI) Hospitality and Retail Ecosystem, which means it is fully interoperable with several of MSI’s digital radio series, callboxes, video security and access control as well as data and analytics. This enables you to make the most of your existing radio fleet while automation through Curve and Indyme allows you to take your fleet to the next level. Curve and Indyme work together to automate operations that are integrated within the Motorola Solutions Hospitality and Retail Ecosystem which is the only unified ecosystem that combines voice, video, data and analytics on one common platform.

Enhancements like Voice Assist and Customer Assist embolden the Digital Hub and Wi-Fi Call Buttons to connect customers directly to staff; the Curve Digital Hub acting as an interface that connects your Wi-Fi Call Buttons to your Curve, DLR and DTR radios via voice alerts. With scalable opportunities like data analytics, this ecosystem is a tool for educated staffing, efficient operational workflows and real-time loss prevention.

Interested in learning more about curve and the retail or hospitality ecosystem? Initiate your retail or hospitality ecosystem with Curve. Contact us today to find the right solutions for your device and team.

Curve’s Voice Assistance feature can be activated with the purchase of subscription-based licenses, structured to include Seat-Based Licensing. With this form of licensing, a limited number of licenses are shared among a larger number of devices over time. When an authorized user wishes to utilize the service, they can access the Curve Portal, which allows connectivity among the subscription, portal and the Curve device. This portal can also provide key performance indicators and metrics highlighting the frequency of voice assistant use, furthering insights into your team’s communication.