CALLWORKS CALLSTATION

Streamline Your Workflow
Using the latest software design and telephony technologies, our native i3-compatible application manages the receipt of emergency calls and seamlessly dispatches a response with a simple, easy-to-use workflow.

• One-touch transfer of calls saving precious seconds
• Integrated workflow options (9-1-1, Map, Dispatch)
• NG9-1-1 ready and designed for ESInet-based i3 and legacy CAMA call handling

Easily Locate 9-1-1 Callers in Need
Right when a call is received – from a cell phone or landline – it is mapped and prioritized for faster response.

• Both traditional 9-1-1 and mapped ALI functions displayed on a single map
• Easily view and manage incoming calls from the map – before the call is answered.
• Pinpoint caller location accuracy with RapidSOS partnership

Allow Citizens to Send Visual Content
Agencies stress that visual content cannot flow into the PSAP as 9-1-1 calls do because of the potential to increase stress in an already stressful job. CommandCentral 9-1-1 Citizen Input, a cloud-based service, solves this problem since no visual content is sent without the PSAP’s permission.

• PSAP authorizes the citizen to submit visual content by sending an SMS message
• Visual content can be accepted and stored without ever being seen by call takers
• Integration with CallWorks CallStation offers end-to-end reporting including the call detail and associated visual content as one record
• No app download required on citizen device
• All records immediately stored for evidentiary purposes and ease of tracking in CommandCentral Vault with chain of custody protections
• Security processes built in

Benefit from Efficient System Architecture
Reduce hardware at each position…and in the server room. Browser-based architecture eliminates complex firmware and driver problems at the operator’s console and easily integrates with third party mapping or CAD systems via standard interfaces.