Motorola Limited Warranty
WHAT ARE ESSENTIAL SERVICES FOR MOTOTRBO RADIOS AND SYSTEMS?
On July 16, 2018, Motorola Solutions announced new enhancements to the MOTOTRBO platform with new service packages that include access to software updates, premium software features and extended hardware repair services. The value of these new service packages are that they address our customer’s evolving businesses and changing technology needs. We want to make sure that you have the best service package for your needs and of course we want to provide a world-class experience each and every time you use your MOTOTRBO products.
There are three elements of the Essential Services offer:
- Software Subscription Agreement –The Software Subscription Agreement ensures that you have the latest features, system improvements, and, most importantly, software vulnerability patches for security.
- Premium Software Features Package – The Premium Software Features Package includes some of Motorola Solutions’ most powerful and helpful features for both infrastructure and devices. The package offers features like Manp-Down, Enhanced Noise Cancellation, and Text-to-Speech, which were only sold separately previously. Today, every MOTOTRBO radio is capable of being customized to the needs of the user with the Premium Software Features Package.
- Hardware Repair Agreement – The Hardware Repair Agreement extends the standard two-year warranty repair service for an additional three years, providing a total of five years of hardware repair on both devices and infrastructure.
WHY IS MOTOTRBO SOFTWARE IMPORTANT?
MOTOTRBO connects people wherever they are geographically and provide instant, clear and reliable communications. The software combines the best of two-way radio features and functionality with the latest in digital technology. MOTOTRBO is essentially a computing system that enables instant and clear communication with intelligence.
As with any computing system, MOTOTRBO is a hardware and software solution. It is integrated into all the latest equipment from our ultra-light portables to extra-tough mobile devices. MOTOTRBO equipment provides our customers with the leading edge two-way radio functionality as well as the latest digital technology.
The real value is that three years after purchase, your physical radio or the hardware can remain the same while the software continues to add features and value to your device over time. Every new software release provides improved performance, reliability, security and additional capabilities. Ultimately, three years after purchase, your radio is a better radio, which increases the value of your investment with every software update.
MOTOTRBO PRODUCTS INCLUDED
Below is a list of equipment in the MOTOTRBO portfolio that are included in Essential Services: SL 7000e Series, XPR 7000e Series, XPR 5000e Series, XPR 3000 Series, XPR 2500 Series, and all current MOTOTRBO repeaters. Not all MOTOTRBO radios are included in this new service offering.
The Value of Software Updates
COMPLEXITY MANAGED. CALM PREVAILS.
MOTOTRBO Essential Services provides you with a reliable service package to protect your investment and includes expanded software capabilities with improved reliability and security. The package allows you to lower your total cost of ownership and more effectively manage the complexity of your communications operations. When complexity is managed through MOTOTRBO Essential Services, you can focus on your employees, customers, and partners.
Advanced Replacement
Advanced Replacement for Network Hardware Repair is an easy repair exchange service for Motorola Solutions repeaters & Capacity Max system servers. This add-on or incremental service is available for systems so that you can maintain productivity and improve efficiency in your operation.
Learn more about Advanced Replacement for Network and Hardware Repair
Accidental Damage
Accidental Damage offers full coverage for your equipment to keep you worry-free. Accidental Damage is an add-on or incremental service that provides you with added coverage for your two-way radios that include repair and replacement beyond any normal wear and tear.
Learn more about Accidental Damage for MOTOTRBO Two-way Radios
Network Monitoring
Network Monitoring is an add-on or incremental service for MOTOTRBO systems to help you monitor and update your network to improve the response and maintain the continuity of your Capacity Max system.
Learn more about Network Monitoring MOTOTRBO Capacity Max Systems
We will partner with you and work closely to provide clarification concerning the value of this exciting new program. Please reach out to contact us with any questions.
