Improving Emergency Response & Security with Mutualink

Emergencies are unpredictable and require prompt resolutions. Time saved equals lives saved—and Boston area first responders must be able to communicate quickly to protect everyone involved.

To mitigate a potential disaster, emergency responders must be able to share information between partner organizations with potentially different communication infrastructures. When time is of the essence, relying only on phone communication can be a limitation, especially if crucial details reside in video, text, and other forms of data.

Mutualink is the tool that bridges these potential communication gaps with its interoperability network, providing a method for cross-agency collaboration when it’s needed the most.

Mutualink’s Hospital Advantage

Hospitals are an essential part of any healthy, well-functioning community. And their job isn’t easy—during a time of crisis, hospitals must balance their duty of patient care with the need to protect both their staff and any patients from any potential safety or security threat. Protecting patients and staff is a major focus for Mutualink.

Healthcare customers have used Mutualink during emergencies to quickly connect with their emergency response partners, as well as to transfer information to law enforcement and fire officials during amber and silver alerts. They’ve also used Mutualink’s portable Go Kits to set up remote communication stations during potentially dangerous situations, such as EVAC, Hazard Containment, and even Overflow scenarios.

Mutualink is trusted by hundreds of hospitals as a communication and security tool. Mutualink does not store or retain any of the data it transfers. With no shared IP addresses or trusted party login credentials, you’ll never have to worry about patient privacy and confidentiality being jeopardized in a healthcare setting.  Security like this is imperative for a hospital to remain under the HIPAA public health and safety emergency exceptions.

Interoperable Communication: A Secure Network of Networks

What makes Mutualink unique compared to other communication systems is its interoperability—allowing users from different agencies to easily communicate with one another. This power comes from Mutualink’s native Interoperable Response and Preparedness Platform (IRAPP) that connects radio and video communications between organizations through its distributed architecture.

By utilizing pre-existing wired or wireless IP connections, Mutualink can provide a secure invitation-based line for radio, video, location, and data transmission from either inside or outside your organization. Multiple devices are then able to access this network and keep all responders updated in real-time.

Mutualink employs RSA authentication technology along with multiple layers of AES 256 encryption to meet all privacy requirements. Healthcare providers can be reassured that all of their systems will still remain HIPAA compliant even after Mutualink is installed. Likewise, emergency responders will be able to communicate securely with one another without fearing that their messages may be intercepted.

Mutualink’s architecture and technology have been certified by the DHS Safety Act. This means that the Department of Homeland Security has verified that Mutualink will perform as expected, conform to specifications, and be safe to use. You can trust Mutualink’s system architecture to protect your organization’s data and prevent access by any unauthorized entities or outside threats.

Multimedia Communication Methods

The Mutualink systems focus on providing a real-time, coordinated response for when it matters most. Every bit of information is crucial during a time-sensitive situation, so all information should be accessible to facilitate a quick resolution and frictionless collaboration.

Mutualink voice systems allow seamless communication between audio and video systems. Radio systems, PTT applications, mobile phones, and landlines can all be integrated for information transfer. Important visual information, such as security camera live feeds and building floor plans, are also shareable between devices.

Installing Mutualink doesn’t require new or expensive equipment. Mutualink connects to whatever infrastructure you currently have, regardless of type or manufacturer, by using any existing connection such as cable, 4G/5G wireless, or broadband satellite.

Making Systems Smarter & Actionable

Mutualink is committed to bringing its customers more capabilities and communication services to address their operational needs. Its systems help expand the capabilities of standard radio and video systems with interoperability, helping users to prepare for and efficiently coordinate emergency responses.

Learn how you can better protect your enterprise or community with Mutualink by contacting us for a technology and security consultation.

CyberComm proudly serves communities in the Boston Metropolitan area and across New England. We have locations in Woburn and Bridgewater, Massachusetts, as well as Warwick, Rhode Island. Our service areas extend into Connecticut, including Windham and New London counties.